The Nordstrom way to customer service excellence the handbook for becoming the "Nordstrom" of your industry
The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.-Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry....
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Hoboken, NJ :
Wiley
2012.
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| Edición: | 2nd ed |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628339806719 |
| Sumario: | The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.-Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's ""best companies to work for"" and ""most admired"" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss d |
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| Notas: | Includes index. |
| Descripción Física: | 1 online resource (242 p.) |
| ISBN: | 9781118236536 9781280589768 9786613619594 9781118222669 |
