Managing knock your socks off service
The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas.
| Autor principal: | |
|---|---|
| Otros Autores: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM - American Management Association
2013.
|
| Edición: | 3rd ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627921706719 |
| Sumario: | The bestselling customer service management book-updated with fresh examples, new tools, and the latest, cutting-edge ideas. |
|---|---|
| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (249 p.) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781299484764 9780814432051 |
