Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization
| Autor principal: | |
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| Formato: | Libro |
| Idioma: | Inglés |
| Publicado: |
San Francisco ; London :
Jossey-Bass
1987.
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| Colección: | The Jossey-Bass management series
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| Materias: |
| Descripción Física: | xvi, 163 p. ; 24 cm |
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| ISBN: | 9781555420277 |
