Benchmarking Para Servicios de Agua
"Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects...
| Otros Autores: | , , , |
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| Formato: | Electrónico |
| Idioma: | Indeterminado |
| Publicado: |
[S.l.] :
IWA Publishing
2011.
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| Colección: | OAPEN Library.
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| Acceso en línea: | Conectar con la versión electrónica |
| Ver en Universidad de Navarra: | https://innopac.unav.es/record=b37595234*spi |
| Sumario: | "Benchmarking has become a key tool in the water industry to promote and achieve performance targets for utilities. The use of this tool for performance improvement through systematic search and adaptation of leading practices, has expanded globally during the past decade. Many ongoing projects worldwide aim to address different needs and objectives, in varying contexts, with outstanding results and impact. Benchmarking Water Services provides valuable information to everyone interested in benchmarking in the water industry. The text is aimed at utilities considering joining a benchmarking project, experienced practitioners in charge of organizing a benchmarking exercise, consultants, regulators and researchers. The document is presented with a clear practice oriented approach and can be used as a how-to-benchmark guide presented from different perspectives (participants, organizers, supervising bodies). Readers will gain practical insight on real life benchmarking practices and will benefit from the experiences gained in some of the leading benchmarking projects of the water industry (including the IWA-WSAA benchmarking efforts, the European Benchmarking Co-operation and the several benchmarking projects carried out in Austria and Central Europe). The manual also presents the new IWA Benchmarking Framework, which aims to harmonize the terms used to describe benchmarking and performance indicators practices in the water industry, guaranteeing a more fluent and efficient communication. This Manual of Best Practice is edited by the IWA Specialist Group on Benchmarking and Performance Assessment, and co-published by AWWA and IWA Publishing. ----- Praise for Benchmarking Water Services: ""The continual trend of conceptual to specifics throughout the book provides for an educational experience each time the book is either casually perused or carefully studied."" ""The authors (Cabrera, Haskins and Fritiz) diligently pursue the focus of improvement."" ""Benchmarking Water Services is an in depth and practical ?must have? guide for any utility currently engaged in or planning to develop a benchmarking process"" - Gregory M. Baird (2012) Benchmarking: An International Journal 19:2." "El benchmarking se ha convertido en una herramienta clave en la industria del agua para promover y alcanzar objetivos de desempe{ogon}o en los prestadores. El uso de esta herramienta para la mejora del desempe{ogon}o a través de la b{ldbltil}squeda sistem{grave}tica y la adopci{dbldotb}n de las mejores pr{grave}cticas, se ha expandido globalmente en la {ldbltil}ltima década. Muchos de los proyectos en marcha alrededor del mundo aspiran a cubrir distintas necesidades y objetivos, en contextos diferentes, con resultados y repercusiones excepcionales. Este manual proporciona informaci{dbldotb}n valiosa para cualquiera interesado en el benchmarking en la industria del agua. El texto est{grave} dirigido a prestadores que est{grave}n valorando unirse a un proyecto de benchmarking, profesionales experimentados responsables de organizar ejercicios de benchmarking, consultores, reguladores e investigadores. El documento se presenta con un claro enfoque pr{grave}ctico y puede utilizarse como una gu{rcommaa}a sobre c{dbldotb}mo hacer benchmarking, presentada desde distintos puntos de vista (participantes, organizadores, supervisores). El lector obtendr{grave} una visi{dbldotb}n aplicada en pr{grave}cticas reales de benchmarking y se beneficiar{grave} de la experiencia ganada en algunos de los proyectos de benchmarking l{rcommaa}deres en la industria del agua (incluyendo los esfuerzos de benchmarking de la IWA-WSAA, la European Benchmarking Cooperation y muchos proyectos de benchmarking realizados en Austria y en Europa Central). Este manual también presenta el nuevo marco de trabajo de benchmarking de la IWA, que busca armonizar los términos utilizados para describir las pr{grave}cticas de benchmarking e indicadores de desempe{ogon}o en la industria del agua, garantizando una comunicaci{dbldotb}n m{grave}s fluida y eficiente. Este Manual de Buenas Pr{grave}cticas ha sido editado por el Grupo de Especialistas en Benchmarking y Evaluaci{dbldotb}n del Desempe{ogon}o de la IWA y co-publicado con la AWWA e IWA Publishing" |
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| Descripción Física: | 1 recurso electrónico |
| Formato: | Forma de acceso: World Wide Web. |
| ISBN: | 9788483638651 |
