The ETTO principle efficiency-thoroughness trade-off : why things that go right sometimes go wrong

Accident investigation and risk assessment have for decades focused on the human factor, most notably in the form of "human error". Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for "human error". This preoccupatio...

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Detalles Bibliográficos
Autor principal: Hollnagel, Erik, 1941- (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Farnham, England ; Burlington, VT : Ashgate 2009.
Colección:EBSCO Academic eBook Collection Complete.
Acceso en línea:Conectar con la versión electrónica
Ver en Universidad de Navarra:https://innopac.unav.es/record=b3554353x*spi
Tabla de Contenidos:
  • Cover; Contents; List of Figures; List of Tables; Prologue; 1: The Need to Understand Why Things Go Wrong; 2: From Rationality to ETTOing; 3: Explaining Human Irrationality; 4: Efficiency-Thoroughness Trade-Off in Practice; 5: The Usefulness of Performance Variability; 6: ETTOs of the Past; 7: ETTOs of the Future; Epilogue; Subject Index.