| Sumario: | Survey results constantly show that experienced directors consider people skills by far the most important characteristic of the consummate manager, outweighing such factors such as strategic thinking or vision. Yet few managers have knowledge in this critical area and what they have read is often lightweight and based on flimsy psychological theory. The Humm Handbook: Lifting Your Level of Emotional Intelligence is different; its platform is a scientifically valid technology. In the perfect world all decisions would be made logically and all people would act rationally. Unfortunately in the real world emotions play a key role in determining how we look at things, how we deal with issues and how we relate to other people. While our non-logical emotional behaviour is a result of a dynamic mix of up to thirty temperament factors, you can explain 90% of emotional behaviour using The Humm Handbook s basic desires: communication, security, material success, winning, creation, completion of projects and order. The two or three dominant desires of most people may be hidden from view but the way we talk, dress, buy, choose our careers, and treat other people provide significant clues. By gaining insight into these dominant desires and adjusting one's behaviour to the situation accordingly, managers will dramatically improve their EQ or Emotional Intelligence. After reading The Humm Handbook you will: Improve your observation skills as a basis for understanding people. Learn to identify what motivates yourself and those around you. Develop strategies for working more effectively with others. Increase your capacity to influence people. Discover how to control your own emotions. Any one wishing to lift their level of emotional intelligence will find this book useful especially: All levels of general, operations, administration and sales management (especially those with some previous management training) Project managers and team leaders Human resource and personnel managers Prospective high achievers
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