Unobtrusive evaluation of reference service and individual responsibility the Canadian experience
Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general,...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Westport, CT :
Ablex Pub. Corp
2000.
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| Colección: | EBSCO Academic eBook Collection Complete.
Contemporary studies in information management, policy, and services. |
| Acceso en línea: | Conectar con la versión electrónica |
| Ver en Universidad de Navarra: | https://innopac.unav.es/record=b31383646*spi |
| Sumario: | Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract attention from serious shortcomings in reference service? How can government documents reference service, and reference service in general, be improved? Do librarians have enough general and subject-specific knowledge to provide informed and intelligent answers to reference questions? Would any business or non-profit organization be satisfied with the traditional 55 percent efficacy rate in reference service revealed by unobtrusive eval. |
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| Descripción Física: | xiii, 220 p. |
| Formato: | Forma de acceso: World Wide Web. |
| Bibliografía: | Incluye referencias bibliográficas (p. 207-214) e índice. |
| ISBN: | 9780313095481 |
