Spotlight on data : Improving Uber's customer support with natural language processing and deep learning

Spotlight on data Improving Uber's customer support with natural language processing and deep learning

"In this Spotlight on Data, find out how Uber leverages large-scale data and deep learning models for operational efficiency and improved user experience. Piero Molino details how Uber has reduced issue resolution time by 20% while maintaining levels of customer satisfaction, using NLP, deep le...

Descripción completa

Detalles Bibliográficos
Autor Corporativo: O'Reilly & Associates, publisher (publisher)
Otros Autores: Molino, Piero, on-screen presenter (onscreen presenter)
Formato: Vídeo online
Idioma:Inglés
Publicado: [Place of publication not identified] : O'Reilly Media 2019.
Materias:
Uber (Firm)
Customer relations > Management > Data processing.
Machine learning.
Natural language generation (Computer science)
User interfaces (Computer systems)
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009822804406719
Descripción
Sumario:"In this Spotlight on Data, find out how Uber leverages large-scale data and deep learning models for operational efficiency and improved user experience. Piero Molino details how Uber has reduced issue resolution time by 20% while maintaining levels of customer satisfaction, using NLP, deep learning, A/B testing, and productionized models."--Resource description page.
Notas:Title from title screen (viewed February 4, 2020).
Descripción Física:1 online resource (1 streaming video file (56 min., 41 sec.)) : digital, sound, color

Ejemplares similares