50 activities for achieving change
Contains 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and pra...
| Autores principales: | , , , |
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| Autor Corporativo: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Amherst, Mass. :
HRD Press
c1992
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| Colección: | 50 Activities Series
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009755181706719 |
| Sumario: | Contains 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area. Increase the creativity and skill level of customer service representatives, Demonstrate what excellent customer service is, Provide insights and practice to improve customer service, Develop your own organizations bank of customer service learning situations. User friendly activities which take you step by step through the training process, allowing you to easily deliver high impact training that makes a difference. |
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| Notas: | Title from title screen. Includes index. |
| Descripción Física: | 1 online resource (414 pages) Available also in a print ed |
| ISBN: | 9781281091154 9786611091156 9781599963587 |
