| Sumario: | Sofia is the victim of domestic violence perpetrated by her husband. She mentions that she always tries to protect her children and keep them safe. As a mandated reporter, the provider must inquire further to ensure that no harm is being inflicted on the children. Sofia initially denies that her husband has harmed the children, but she exhibits nonverbal signs that she might not be accurately and fully disclosing information (e.g., avoiding eye contact, putting her head down) which prompts the provider to query further. Eventually, Sofia discloses that her husband has harmed the children when he becomes angry and emphasizes that he is always remorseful afterwards. The provider informs Sofia that she is mandated to report this information, and Sofia repeatedly pleads with the provider to not report the abuse because her and her family are undocumented, and she fears being separated from her children. The provider validates Sofia’s worries, reiterates her role as a mandated reporter, and transparently answers her questions. Provider invites Sofia to be present on the call when she makes the report and Sofia agrees to do so.
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