Disney U how Disney University develops the world's most engaged, loyal, and customer-centric employees

Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create "The Happiest Place on Earth," Van France and his team started a business revolution in 1955 that eventually became the Disney University-the employee training and development p...

Descripción completa

Detalles Bibliográficos
Otros Autores: Lipp, Doug, author (author), Lundeen, Tim, narrator (narrator)
Formato: Grabación no musical
Idioma:Inglés
Publicado: [Place of publication not identified] : McGraw Hill-Ascent Audio 2014.
Edición:[First edition]
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009686271106719
Descripción
Sumario:Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create "The Happiest Place on Earth," Van France and his team started a business revolution in 1955 that eventually became the Disney University-the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand. Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U
Descripción Física:1 online resource (1 audio file (05 hr., 56 min.))
ISBN:9781639291489