The real-time contact center

New technology and best practices to turn your contact center into a revenue generator.

Detalles Bibliográficos
Autor principal:	Fluss, Donna (-)
Formato:	Libro electrónico
Idioma:	Inglés
Publicado:	New York, NY : AMACOM Books c2005.
Edición:	1st ed
Materias:	Call centers > Management. Call centers > Computer network resources. Customer services > Management.
Ver en Biblioteca Universitat Ramon Llull:	https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009644318006719

Descripción
Sumario:	New technology and best practices to turn your contact center into a revenue generator.
Notas:	Description based upon print version of record.
Descripción Física:	1 online resource (240 p.)
Bibliografía:	Includes bibliographical references and index.
ISBN:	9781281126887 9786611126889 9780814429082

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