CUSTOMER-DRIVEN ORGANIZATION employing the kano model
Introducing the Kano ModelCase-in-Point: Power of Kano in Action Case-in-Point: Delightful Service C.I.P. 1 C.I.P. 2 Case-in Point: Performing C.I.P. 1 C.I.P. 2a C.I.P. 2bShifting FocusCase-In-Point: Communication and ContextCase-in-Point: Explici...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified]
CRC Press
2017.
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| Edición: | 1st ed |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009633624706719 |
| Sumario: | Introducing the Kano ModelCase-in-Point: Power of Kano in Action Case-in-Point: Delightful Service C.I.P. 1 C.I.P. 2 Case-in Point: Performing C.I.P. 1 C.I.P. 2a C.I.P. 2bShifting FocusCase-In-Point: Communication and ContextCase-in-Point: Explicit versus Implicit NeedsCase-in-Point: Voice of the Customer External Customer Internal CustomerCase-in-Point: Internal CustomersPlanning Tools20 KeysInverse Ishikawa (Fishbone) Diagram ResultsHoshin Kanri X-MatrixQuality Function Deployment (QFD) DirectionsDeployment ToolsImplementa |
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| Notas: | "A Productivity Press Book." |
| Descripción Física: | 1 online resource (116 p.) |
| Bibliografía: | Includes bibliographical references. |
| ISBN: | 9781040082676 9780429255885 9781138438224 9781482217117 |
