The Apple experience the secrets of delivering insanely great customer service
This title is based on first-hand interviews with professionals of all levels who have studied Apple, hundreds of hours observing the selling floor in Apple's retail space, and extensive research into the company's training programs.
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
McGraw-Hill
[2012]
|
| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629327006719 |
| Sumario: | This title is based on first-hand interviews with professionals of all levels who have studied Apple, hundreds of hours observing the selling floor in Apple's retail space, and extensive research into the company's training programs. |
|---|---|
| Notas: | Includes index. |
| Descripción Física: | 1 online resource (xviii, 234 p. ) ill., ports |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781280118081 9780071793216 9786613522375 |
