Customer care a training manual for library staff
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and tr...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Oxford :
Chandos Publishing
2010.
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| Edición: | 1st edition |
| Colección: | Chandos information professional series
Chandos Information Professional Series |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009629052206719 |
| Sumario: | Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (263 p.) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781780630311 |
