Conversation transformation recognize and overcome the 6 most destructive communication patterns
'Conversation Transformation' gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks.
| Otros Autores: | , , |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York, New York State :
McGraw-Hill Education
2012.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628967606719 |
| Sumario: | 'Conversation Transformation' gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. |
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| Notas: | Includes index. |
| Descripción Física: | 1 online resource (viii, 246 p.) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781280117602 9786613521897 9780071772105 |
