Lead with Your Customer: Transforming Culture and Brand into World Class Excellence

What do successful organizations do that makes them consistently successful? It's simple and yet, deep—they serve their customers by understanding their needs and expectations and then, deliver to those needs and expectations. With years of experience and research developed while working with F...

Descripción completa

Detalles Bibliográficos
Otros Autores: Jones, Mark David Author (author), Kober, J. Jeff Contributor (contributor)
Formato: Libro electrónico
Idioma:Inglés
Publicado: [Place of publication not identified] American Society for Training & Development 2010
Edición:1st edition
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628896306719
Descripción
Sumario:What do successful organizations do that makes them consistently successful? It's simple and yet, deep—they serve their customers by understanding their needs and expectations and then, deliver to those needs and expectations. With years of experience and research developed while working with Fortune 500 companies, authors Mark David Jones and J. Jeff Kober have created the World-Class Excellence” Model. Supported by the work the authors performed while at Disney, this model builds on the core principles of values, vision, and standards, and the 6-Ps—primary delivery methods of world-class excellence that allows you to transform your organization's culture and brand. This model serves as a guiding beacon for leaders, aligning the work to bottom-line results, long-term success, and world-class reputation.
Notas:Bibliographic Level Mode of Issuance: Monograph
Descripción Física:1 online resource (1 v.) : ill
Bibliografía:Includes bibliographical references and index.
ISBN:9781607283546