Service failure : the real reasons employees struggle with customer service and what you can do about it

Service failure the real reasons employees struggle with customer service and what you can do about it

What causes poor customer service? You might be surprised.

Detalles Bibliográficos
Autor principal: Toister, Jeff (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: New York : AMACOM c2013.
Edición:1st edition
Materias:
Customer services.
Customer relations.
Employees > Training of.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628695906719
Descripción
Sumario:What causes poor customer service? You might be surprised.
Notas:Included index.
Descripción Física:1 online resource (209 p.)
Bibliografía:Includes bibliographical references and index.
ISBN:9781283688598
9780814432006

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