Customer service training 101 quick and easy techniques that get great results
From the first impression to the last "thank you," great service is the hallmark of great companies-like yours.
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
American Management Association
2010.
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| Edición: | 2nd ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009628325206719 |
| Sumario: | From the first impression to the last "thank you," great service is the hallmark of great companies-like yours. |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (239 p.) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781282855472 9786612855474 9780814416426 |
