Continuity management preserving corporate knowledge and productivity when employees leave
""How can I keep knowledge from walking out the door when employees leave?"" This pressing question is insightfully answered in this landmark book. Operational knowledge has never been more critical to organizational success. Knowledge loss from downsizing, imminent baby-boomer r...
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| Otros Autores: | , |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
John Wiley
c2002.
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| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627962006719 |
Tabla de Contenidos:
- Continuity Management Preserving Corporate Knowledge and Productivity When Employees Leave; Contents; Introduction; Part I: Knowledge Continuity in the Information Age; 1 Knowledge Loss in the Information Age; 2 Knowledge as a Capital Asset; 3 Knowledge Continuity: The New Management Function; 4 The Knowledge Learning Curve; Part II: Confessions of a Continuity Manager; 5 Getting Started; 6 Six Steps to Continuity Management; 7 The Knowledge Continuity Assessment; 8 Designing the Knowledge Profile; 9 Developing K-PAQ: The Knowledge Profile Analysis Questions
- 10 Developing K-Quest: The Knowledge Questionnaire 11 Creating the Knowledge Profile; Part III: Knowledge Asset Management; 12 Operational Knowledge Transfer and Acquisition; 13 Realignment of the Organizational Culture and Reward System; 14 Continuity Management in Practice; References; Acknowledgments; Index; About the Authors
