Ten steps to ITSM success a practitioner's guide to enterprise IT transformation
Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire :
IT Governance Publishing
2013.
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| Edición: | 1st edition |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627928306719 |
| Sumario: | Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (291 p.) |
| Bibliografía: | Includes bibliographical references. |
| ISBN: | 9781299468481 9781849284578 |
