No one of us is as strong as all of us services, catalogs and portfolios : stories in transforming ITIL best practice into operational success

The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making...

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Detalles Bibliográficos
Autor principal: McLean, Daniel (ITSM Consultant) (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Ely, Cambridgeshire : IT Governance Publishing 2012.
Edición:1st edition
Colección:Stories in transforming ITIL best practice into operational success
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627924706719
Descripción
Sumario:The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making for a great team discussion tool.
Notas:Description based upon print version of record.
Descripción Física:1 online resource (189 p.)
ISBN:9781849284134
9781299468474
9781849284127