Building the knowledge management network best practices, tools, and techniques for putting conversation to work

A complete set of best practices, tools, and techniques for turning conversations into a rich source of business informationMany organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisi...

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Detalles Bibliográficos
Autor principal: Figallo, Cliff, 1949- (-)
Otros Autores: Rhine, Nancy, 1950-
Formato: Libro electrónico
Idioma:Inglés
Publicado: New York : John Wiley c2002.
Edición:1st edition
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627876806719
Descripción
Sumario:A complete set of best practices, tools, and techniques for turning conversations into a rich source of business informationMany organizations are now recognizing that the untapped knowledge of their members can be used to benefit every aspect of their business, from making smarter and faster decisions to improving products and efficiency. This book offers a clear-cut road map for building a successful knowledge management system to capture and fully exploit the knowledge exchanged in conversations.Written by two of the foremost experts in online communities, this book covers a set of
Notas:Description based upon print version of record.
Descripción Física:1 online resource (370 p.)
Bibliografía:Includes bibliographical references (p. 323-336) and index.
ISBN:9781280363030
9786610363032
9780471427575