Developing your conflict competence a hands-on guide for leaders, managers, facilitators, and teams
A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: main...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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San Francisco :
Jossey-Bass
c2010.
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| Edición: | 3rd ed |
| Colección: | J-B CCL (Center for Creative Leadership)
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627853806719 |
| Sumario: | A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyone within an organization responds to conflict. Beginning with a series of questions and self-diagnostics, the authors show you how to: maintain emotional balance in the face of conflict; implement constructive communications techniques; help others deal with conflicts that are causing organization problems; establish norms for handling conflict; use specific approaches for addressing conflict more effectively. ""A must-have guidebook |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (281 p.) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9780470588208 9781282482753 9786612482755 9780470588185 |
