101 ways to improve customer service training, tools, tips, and techniques
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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San Francisco, CA : Hoboken, NJ :
Pfeiffer ; J. Wiley & Sons Inc
c2007.
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| Edición: | 1st edition |
| Colección: | Essential resources for training and HR professionals
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627852906719 |
