101 ways to improve customer service training, tools, tips, and techniques
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimatel...
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
San Francisco, CA : Hoboken, NJ :
Pfeiffer ; J. Wiley & Sons Inc
c2007.
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| Edición: | 1st edition |
| Colección: | Essential resources for training and HR professionals
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627852906719 |
| Sumario: | 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization. |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (397 p.) |
| ISBN: | 9781280916106 9786610916108 9780787994822 |
