High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce

High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer.

Detalles Bibliográficos
Autor principal: Solomon, Micah (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: New York : American Management Association 2012.
Edición:1st edition
Materias:
Customer services.
Customer services > Technological innovations.
Customer loyalty.
Social media.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627782106719
Descripción
Sumario:In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer.
Notas:Description based upon print version of record.
Descripción Física:1 online resource (209 p.)
Bibliografía:Includes bibliographical references and index.
ISBN:9781283688413
9780814417911

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