Service management for dummies
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users-both inside and outside the organization-is hard to come by; this accessible book ta...
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| Otros Autores: | , |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Indianapolis, IN :
Wiley Pub., Inc
2009.
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| Edición: | 1st edition |
| Colección: | For Dummies
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009627604906719 |
| Sumario: | A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users-both inside and outside the organization-is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a businessTopics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practicesThis concept of how IT should be wi |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (339 p.) |
| ISBN: | 9780470529089 9780470529065 |
