Essentials of services marketing

Essentials of Services Marketing, 3e, is meant for courses directed at undergraduate and polytechnic students, especially those heading for a career in the service sector, whether at the executive or management level. It delivers streamlined coverage of services marketing topics with an exciting glo...

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Detalles Bibliográficos
Otros Autores: Wirtz, Jochen, author (author), Lovelock, Christopher H., author
Formato: Libro electrónico
Idioma:Inglés
Publicado: Harlow, England : Pearson [2018]
Edición:Third edition
Materias:
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009623413306719
Descripción
Sumario:Essentials of Services Marketing, 3e, is meant for courses directed at undergraduate and polytechnic students, especially those heading for a career in the service sector, whether at the executive or management level. It delivers streamlined coverage of services marketing topics with an exciting global outlook with visual learning aids and clear language. It has been designed so that instructors can make selective use of chapters and cases to teach courses of different lengths and formats in either services marketing or services management.
Notas:Includes indexes.
Descripción Física:1 online resource (670 pages) : illustrations (some color)