Developments in the call centre industry analysis, changes, and challenges
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...
| Otros Autores: | , , |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
Taylor & Francis
2006
2006. |
| Colección: | Routledge Studies in Business Organizations and Networks
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009433696506719 |
| Sumario: | Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon. |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (225 p.) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9781134248810 9781134248827 9781280548994 9786610548996 9780203003008 |
