The Big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

The Big book of customer service training games quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Detalles Bibliográficos
Autor principal: Carlaw, Peggy (-)
Otros Autores: Deming, Vasudha Kathleen
Formato: Libro
Idioma:Inglés
Publicado: New York : McGraw-Hill cop. 1999
Materias:
Serveis d'atenció al client > Personal > Formació
Jocs d'empresa
Serveis d'atenció al client > Problemes, exercicis, etc
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991006887849706719
Descripción
Notas:Inclou exercicis
Descripción Física:xiv, 209 p. : il. ; 24 cm
ISBN:9780070779747

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