Intercultural Service Encounters Cross-cultural Interactions and Service Quality
This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses div...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
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Cham :
Springer International Publishing
2019.
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| Edición: | 1st ed |
| Colección: | Springer eBooks.
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| Acceso en línea: | Conectar con la versión electrónica |
| Ver en Universidad de Navarra: | https://innopac.unav.es/record=b39929644*spi |
Tabla de Contenidos:
- 1. Introduction
- 2. Literature Review and Theoretical Background
- 3. Intercultural Service Encounters
- 4. Research Directions and Implications.
