Organizations and unusual routines a systems analysis of dysfunctional feedback processes
"Everyone working in and with organizations will, from time to time, experience frustrations and problems when trying to accomplish tasks that are a required part of their role. This is an unusual routine - a recurrent interaction pattern in which someone encounters a problem when trying to acc...
| Autor principal: | |
|---|---|
| Otros Autores: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Cambridge ; New York :
Cambridge University Press
2010.
|
| Colección: | CUP ebooks.
|
| Acceso en línea: | Conectar con la versión electrónica |
| Ver en Universidad de Navarra: | https://innopac.unav.es/record=b39737251*spi |
Tabla de Contenidos:
- Crazy systems, Kafka circuits and unusual routines
- Causes, symptoms, and subroutines of unusual routines in six computer information/communication systems
- Getting personal: unusual routines at the customer service interface
- A multi-theoretical foundation for understanding unusual routines
- A detailed case study of unusual routines
- Summary and discussion of the case study results
- Individual and organizational challenges to feedback
- A multi-level and cross-disciplinary summary of concepts related to unusual routines
- Recommendations for resolving and mitigating unusual routines and related phenomena
- Summary and a tentative integrated model of unusual routines.
