Exits, Voices and Social Investment Citizens' Reaction to Public Services
Examines how people's investment or stake in their communities affects the provision of public services.
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| Otros Autores: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Cambridge :
Cambridge University Press
2012.
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| Colección: | EBSCO Academic eBook Collection Complete.
Theories of Institutional Design. |
| Acceso en línea: | Conectar con la versión electrónica |
| Ver en Universidad de Navarra: | https://innopac.unav.es/record=b38432754*spi |
Tabla de Contenidos:
- Cover; EXITS, VOICES AND SOCIAL INVESTMENT; Series; Title; Copyright; Contents; Figures; Tables; Preface and acknowledgements; 1: Hirschman's original idea; New-formula Coca-Cola; Exit, voice and loyalty; Hirschman's puzzle; Elements of the three elements; Exit; Voice; Loyalty; The EVL mix; Criticisms and extensions of the EVL framework; Collective action problems; Product 'quality'; Loyalty as an 'equation filler'; Conclusions; 2: Exits, voices and the object of loyalty; Introduction; Hirschman's framework; Formalizing Hirschman; Choice and voice; Three exits; Tiebout exit; Three voices.
- SatisfactionLoyalty; Conclusions; 3: Exit, voice, loyalty and neglect; Introduction; Hirschman in the urban context; Exit, voice, loyalty and neglect; Active and passive; constructive and destructive; Use of EVLN; EVLN and citizen satisfaction with services; Loyalty: attitude or behaviour?; Conclusions; 4: The structure of UK public services and some simple relationships; Introduction; The nature of the data; The structure of services in the UK; Understanding the data; Describing exit and voice; The dimensions of exit and voice; Comparing combinations of voice and exit.
- Some simple relationshipsIndividual voice (for any service) will increase as dissatisfaction increases (for that service); Collective voice may show any relationship to general levels of satisfaction; Each type of exit will increase with dissatisfaction.; Summing up on satisfaction; Social class and voice; Conclusions; 5: Evidence of the major EVL relationships; Introduction; The exit-voice trade-off; The effects of loyalty; Voice, satisfaction and exit; Individual voice and exit; Responses to individual voice; Collective voice and exit; Locked in.
- Effects of loyalty on the exit-voice trade-offLoyalty and geographical exit; Loyalty and private exit; Loyalty and voice; Exit, voice and loyalty; Conclusions; 6: Exit, voice and welfare; Applying Hirschman; The costs of exit opportunities; The benefits of loyalty; Exit, voice and welfare; Appendix A: Summary of the empirical literature testing EVL; Employer-employee relationships; Consumers and producers; Social relationships; Comparative politics; Summing up; Appendix B: Note on statistical methods; Appendix C: The survey instrument; Bibliography; Index.
