Business performance measurement unifying theories and integrating practice
Drawing together contributions from leading thinkers around the world, this 2007 book reviews developments in the theory and practice of performance measurement and management. Significantly updated and modified from the first edition, the book includes ten additional chapters which review performan...
| Otros Autores: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Cambridge ; New York :
Cambridge University Press
2007.
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| Edición: | 2nd ed |
| Colección: | EBSCO Academic eBook Collection Complete.
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| Acceso en línea: | Conectar con la versión electrónica |
| Ver en Universidad de Navarra: | https://innopac.unav.es/record=b38393608*spi |
Tabla de Contenidos:
- pt. I. Performance measurement : functional analyses and theoretical foundations. Accounting performance measurement : a review of its purposes and practices / David Otley
- Measuring marketing performance : research practice and challenges / Bruce Clark
- Measuring performance : the operations management perspective / Andy Neely
- Measuring performance : the supply chain management perspective / Douglas Lambert and Michael Knemeyer
- Finding performance : the new discipline in management / Marshall Meyer
- A conceptual and operational delineation of performance / Michel Lebas and Ken Euske
- pt. II. Performance measurement : frameworks and methodologies. Performance measurement frameworks : a review / Andy Neely, Mike Kennerley and Chris Adams
- Beyond budgeting to the adaptive organisation / Jeremy Hope
- Theoretical conditions for validity in accounting performance measurement / Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell
- The validity of measurement frameworks : measurement theory / Stephen Pike and Goran Roos
- pt. III. Performance measurement : practicalities and challenges. Choosing marketing dashboard metrics / Tim Ambler and John Roberts
- Risk in performance measurement / Andrew Likierman
- Measuring knowledge work / Rob Austin and Pat Larkey
- Measuring innovation performance / Riitta Katila
- Context-based measurement / Graham Clark and Antony Powell
- pt. IV. Performance measurement in public services. Measuring the performance of England's primary school teachers : purposes, theories, problems and tensions / Andrew Brown
- Police performance : sovereignty, discipline and governmentality / Paul Collier
- The development of composite indicators to measure health care performance / Rowena Jacobs, Peter Smith and Maria Goddard
- Perversity in public service performance measurement / Mike Pidd
- pt. V. Performance measurement : emerging issues and enduring questions. Does pay for performance really motivate employees? / Margit Osterloh and Bruno Frey
- Anomalies of measurement : when it works, but should not / Rob Austin and Jody Hoffer Gittel
- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman.
