Management by Measurement Designing Key Indicators and Performance Measurement Systems
A world that is changing faster and faster forces companies to a continuous performance monitoring. Indicators give the impression to be the real engine of organizations or even the economy at large. But performance indicators are not simple observation tools. They can have a deep "normative&qu...
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| Otros Autores: | , |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Berlin, Heidelberg :
Springer Berlin Heidelberg
2007.
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| Colección: | Springer eBooks.
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| Acceso en línea: | Conectar con la versión electrónica |
| Ver en Universidad de Navarra: | https://innopac.unav.es/record=b3624417x*spi |
Tabla de Contenidos:
- Quality and process indicators
- Indicators criticalities and curiosities
- The condition of uniqueness in process representation
- Performance indicators properties
- Designing a performance measurement system
- Indicators, measurements, preferences and evaluations: a scheme of classification according to the representational theory.
