Telephone and Helpdesk Skills A Guide to Professional English
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to: prepare for a call both psychologically and from...
| Autor principal: | |
|---|---|
| Autor Corporativo: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York, NY :
Springer New York : Imprint: Springer
2014.
|
| Colección: | Guides to Professional English.
Springer eBooks. |
| Acceso en línea: | Conectar con la versión electrónica |
| Ver en Universidad de Navarra: | https://innopac.unav.es/record=b36236640*spi |
Tabla de Contenidos:
- Preparing for Calls
- Making a Call
- Leaving a Message with the Switchboard Operator
- Voicemail and Answering Machines
- Receiving Calls
- Finding Out About Another Company, Giving Information About Your Company
- Chasing
- Dealing with Difficult Callers and Unhelpful Staff
- Improving Your Telephone Manner
- Working on a Helpdesk: Key Issues
- Helpdesk: Dealing with Customers
- Calling a Helpdesk.- What to Do and Say if You Don't Understand
- Using the Web and TV to Improve Your Listening Skills
- Pronunciation: Word and Sentence Stress
- Example Telephone Dialogs
- Useful Phrases.
