Cops, teachers, counselors stories from the front lines of public service
| Autor principal: | |
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| Otros Autores: | |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Ann Arbor :
University of Michigan Press
2003.
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| Colección: | EBSCO Academic eBook Collection Complete.
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| Acceso en línea: | Conectar con la versión electrónica |
| Ver en Universidad de Navarra: | https://innopac.unav.es/record=b34673623*spi |
Tabla de Contenidos:
- pt. 1: Two narratives of street-level work
- Dealing with faces
- State agents, citizen agents
- Story worlds, narratives, and research
- Physical and emotional spaces
- pt. 2: Enacting identities in the workplace and on the streets
- Workers unite: occupational identities and peer relations
- Organizational and social divisions among street-level workers
- Putting a fix on people: identity, conduct, and street-level work
- pt. 3: Normative decision making: moralities over legalities
- Who are the worthy?
- Responding to the worthy
- Street-level workers knows best
- Getting the bad guys
- Streetwise workers and the power of storytelling.
