Implementing TQM in small & medium-sized organizations a step-by-step guide
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
Amacom
1996.
|
| Colección: | EBSCO Academic eBook Collection Complete.
|
| Acceso en línea: | Conectar con la versión electrónica |
| Ver en Universidad de Navarra: | https://innopac.unav.es/record=b32168354*spi |
Tabla de Contenidos:
- The quality revolution - and how to be a winner in the battle zones ahead
- Develop a focus - know where you're going, and then sound the drums
- Identify your customers' needs - find out what they really want
- Design the organization structure - simply and cost-effectively
- Train the personnel - with simple, practical, profitable tools
- Give and get feedback - easily and effectively
- Provide recognition and rewards
- let your associates know you care
- Maintain continuous improvement - don't ever stop getting better!
