ITIL foundation essentials the exam facts you need
ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding - just exactly what you need to understand the key points required for a successful exam. Aimed at self-study candidates, ITIL community training delegates, itSMF/BCS members and V2 Foundation Certificate ho...
| Autor principal: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Ely, Cambridgeshire, U.K. :
IT Governance Pub
2012
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| Colección: | EBSCO Academic eBook Collection Complete.
|
| Acceso en línea: | Conectar con la versión electrónica |
| Ver en Universidad de Navarra: | https://innopac.unav.es/record=b30848714*spi |
Tabla de Contenidos:
- Introducing ITIL
- Services
- Service management
- Stakeholders
- Process, functions, roles
- The service lifecycle
- Service strategy
- Service design
- Service transition
- Service operation
- Continual service improvement (CSI)
- Roles
- Service management automation
- Service management skills and training
- The ITIL qualification scheme
- The foundation exam.
