Transforming Leadership, Improving the Patient Experience : Communication Strategies for Driving Patient Satisfaction

Transforming Leadership, Improving the Patient Experience Communication Strategies for Driving Patient Satisfaction

This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience.

Detalles Bibliográficos
Otros Autores: Belasen, Alan T., author (author), Eisenberg, Barry, author, Borgos, Jill, author
Formato: Libro electrónico
Idioma:Inglés
Publicado: Abingdon, England : Routledge [2024]
Edición:First edition
Materias:
Leadership.
Medical care.
Physician and patient.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009826134606719
Tabla de Contenidos:
  • Cover
  • Half Title
  • Title Page
  • Copyright Page
  • Dedication
  • Contents
  • Foreword
  • Acknowledgments
  • About the Authors
  • 1. Introduction - Bridging the Intention - Action Gap
  • 2. Provider-Patient Communication - Evidence from the Field
  • 3. The Critical Nature of the Nurse - Patient Relationship
  • 4. Board Leadership and Stakeholder Engagement
  • 5. Communicating Quality - Hospital Leadership and Performance Outcomes
  • 6. Nursing Leadership and the Patient Experience
  • 7. Engaging Hospital Boards in Patient Safety and Quality of Care
  • 8. Shared Leadership and the Patient Experience
  • 9. The Nurse Executive Professional Development
  • 10. Conclusion: Leadership Practices to Improve the Patient Experience
  • Index.

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