Buying Complex IT Systems : Computer System Procurement for Non-Technical Managers

Buying Complex IT Systems Computer System Procurement for Non-Technical Managers

Many of us have had experiences of using IT systems at work that just don't work right or cause more problems than they solve. Even if we've been lucky at work and always had the opportunity to use well-built and functional IT systems, it's common to hear in the press or in our day-to...

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Detalles Bibliográficos
Autor principal: Reynolds, Matthew (-)
Formato: Libro electrónico
Idioma:Inglés
Publicado: Milton : Productivity Press 2023.
Materias:
Management information systems.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009809016906719
Tabla de Contenidos:
  • Intro
  • Half Title
  • Title Page
  • Copyright Page
  • Contents
  • Introduction
  • Zeroes and Ones
  • Building Castles in the Sky with Your Mind
  • A Quick Word about ""Advice
  • Author Biography
  • Chapter 1. Going Shopping
  • Pain Points and Buying Decisions
  • Finding Your Pain Point
  • What's So Special about You?""
  • The Seeds of Strategy
  • Conceptualising Strategy
  • What's in Your Basket?
  • The Cloud
  • Summary
  • Chapter 2. Functional Specifications
  • What Can Go Wrong with an IT Project?
  • How Does a Functional Specification Make a Project Go More Smoothly?
  • MUST"" and ""COULD
  • Preferring Exceptional Cases
  • Aiming for Completeness
  • Formal Scoping and Pre-design
  • What a Scoping Exercise Does
  • Summary
  • Chapter 3. The Shape of the Solution
  • The Basics of IT Project Pricing
  • Determining Price
  • Commoditisation vs Specialisation
  • Special Note about the Word ""Estimate
  • Calculating the ""TCO"" Price
  • Summary
  • Chapter 4. Finding a Supplier
  • Understanding the Sales Cycle
  • A Quick Word on ""BANT
  • Making a Long List of Suppliers
  • No Magic Quadrant? What about Non-leaders?
  • Next ... The Suppliers
  • Initial Discussions
  • Project Management Methodologies
  • A Quick Word about Tenders/Requests for Proposals
  • Proposals and Back to Scoping
  • Summary
  • Chapter 5. Commissioning
  • The Contract
  • What Are Disputes For?
  • Jurisdiction
  • Resources
  • Insurance
  • Discovery
  • Intellectual Property
  • Escrow and Failure
  • What to Sign Off
  • Summary
  • Chapter 6. Project Management
  • How to Supervise the Project
  • Structuring the Work to be Done
  • Agile Methodologies Compared
  • Project Management Qualifications
  • User Stories
  • Keeping Artefacts
  • Summary
  • Chapter 7. Resourcing
  • External Resourcing
  • A Quick Word about Hiring Staff from the Supplier
  • Internal Resourcing
  • Day-to-Day Resourcing
  • Oversight Resourcing
  • Board Resourcing
  • Communication
  • Dealing with ""Blips"" in Availability
  • Managing Geographically Dispersed Teams
  • Fractional Support and IT Leadership
  • Summary
  • Chapter 8. Special Considerations for Bespoke Software
  • Why Use Bespoke Software?
  • A Worked Example: ""Revenue Operations (RevOps)
  • Your ""Secret Sauce
  • Data
  • Outsourced Development
  • Summary
  • Chapter 9. Dealing with Variations
  • What Are ""Variations""?
  • Variations as Opportunity
  • Variations as Risk
  • Specifics of Managing Variations
  • ""Change Management
  • Change Request Forms
  • Change Impact Assessment
  • Change Approval
  • Change Log, Change Request Tracker, and Change Control Plan
  • Post-implementation Review
  • Internal Communications (and ""PR"")
  • Summary
  • Chapter 10. Testing
  • Where Testing Fits
  • Test Environments
  • Who Does the Testing?
  • How to Test Well
  • Signing Off Testing
  • Summary
  • Chapter 11. Dealing with Failure
  • Ten Reasons Why IT Projects Fail
  • Detecting Failure
  • Understanding What Happened
  • Communicating Failure

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