On apology
One of the most profound interactions that can occur between people, apologies have the power to heal humiliations, free the mind from deep-seated guilt and ultimately restore broken relationships. This is an analysis of this interaction, illuminating an often hidden corner of the human heart.
| Autor principal: | |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
New York :
Oxford University Press
2004.
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| Edición: | 1st ed |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009798528306719 |
Tabla de Contenidos:
- Cover Page
- Title Page
- Copyright Page
- Dedication
- Contents
- Acknowledgments
- ONE The Growing Importance of Apologies
- TWO The Paradox of Apologies
- THREE How Apologies Heal
- FOUR Acknowledging the Offense
- FIVE Remorse, Explanations, and Reparation
- SIX Why People Apologize
- SEVEN Why People Do Not Apologize
- EIGHT The Timing of Apologies
- NINE Delayed Apologies
- TEN Negotiating Apologies
- ELEVEN Apology and Forgiveness
- TWELVE Afterword: The Future of Apologies
- Notes
- Bibliography
- Index
- Discussion Group Guide.
