Service rescue! : an implementation and improvement guide for incident management

Service rescue! an implementation and improvement guide for incident management

This innovative book focuses primarily on the architecture of a service management environment followed by guidance on how to manage the restoration of services. Implementing incident management is a challenge and this book describes solutions to integrate this seamlessly within the structure of bes...

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Detalles Bibliográficos
Otros Autores: Conboy, Nicole, author (author), Van Bon, Jan, author
Formato: Libro electrónico
Idioma:Inglés
Publicado: [Norwich, England] : TSO (The Stationery Office) [2021]
Edición:[First edition]
Materias:
Computer service industry > Management.
Information technology > Management.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009757128906719

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