Understanding the drivers of trust in government institutions in Korea
The erosion of public trust challenges government's capacity to implement policies and carry out reforms. While Korea has achieved and maintained rapid economic growth and development, and performs comparatively well in several existing measures of the quality of public administration, trust in...
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| Autores Corporativos: | , |
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Paris :
OECD Publishing
[2018]
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009703257606719 |
Tabla de Contenidos:
- Intro
- Preface
- Foreword
- Executive summary
- Competence
- Values
- Notes
- Chapter 1. Trust matters for governance
- Approaches and challenges for measuring institutional trust
- The OECD measurement and policy framework
- The OECD-KDI trust measurement instrument
- Notes
- References
- Chapter 2. Trust in government in Korea: A puzzle
- What the evidence says
- Low levels of interpersonal trust
- Why are trust levels so low in Korea? A review of the literature
- Economic performance and trust
- Understanding better institutional trust and its drivers
- Notes A convening role for institutions
- Opportunities for policy action
- Notes
- References
- Chapter 6. Government communication and trust
- Effective government communication matters for governance
- Symmetrical-ethical communication
- Two-way communication
- Informative communication
- Transparent communication
- Procedural fairness via communication
- Risk and crisis communication
- Sample and procedures
- Measurement
- Findings: Citizen assessment of government communication effectiveness
- Variations in demographic characteristics
- Opportunities for policy action Improving government communication in Korea: Gaps and opportunities
- Improving symmetrical-ethical communication
- Improving informative communication
- Commitment to transparent communication
- Values of procedural fairness through communication
- Capacity building for risk and crisis communication
- Strengthening government communication: management capacity
- Building communication capacity: governance approach
- References
- Annex A. Definitions in the OECD Trust Framework
- Competence
- Values
- Notes
- References
- Annex B. Methodology
- Objectives
- Sampling frame.
