Managing professional service delivery 9 rules for success
A step-by-step guide, this book describes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and long-terms success in the professional services industry. The authors draw on their many years of experience in the management field to layo...
| Otros Autores: | , , |
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Boca Raton :
CRC Press
[2014]
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| Edición: | 1st ed |
| Colección: | Industrial and systems engineering series.
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| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009633563006719 |
| Sumario: | A step-by-step guide, this book describes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and long-terms success in the professional services industry. The authors draw on their many years of experience in the management field to layout procedures, tools, and techniques that address each step of the life cycle of an engagement - from definition of the services to be delivered, to evaluation of the results with the client. The book provides real life examples and case studies from a variety of professional services organizations-- |
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| Notas: | Description based upon print version of record. |
| Descripción Física: | 1 online resource (166 p.) |
| ISBN: | 9781040059319 9780429109560 9781439851425 |
