Let's talk about it : turning confrontation into collaboration at work

Let's talk about it turning confrontation into collaboration at work

"The bestselling author of Carrots and Sticks Don't Work shares his proven conversational techniques for turning workplace confrontations into respectful, successful collaborations. In the workplace, the most common approach to dealing with what we believe will be a difficult or emotionall...

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Detalles Bibliográficos
Otros Autores: Marciano, Paul L., author (author)
Formato: Libro electrónico
Idioma:Inglés
Publicado: New York : McGraw-Hill [2021]
Materias:
Conflict management.
Communication in organizations.
Interpersonal communication.
Interpersonal conflict.
Personnel management.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009631283606719
Tabla de Contenidos:
  • Introduction
  • Root Causes
  • I Think I'll Pass
  • Avoidance Costs
  • Unconscious Bias
  • Personality Traits
  • Nonverbal Communication
  • Loaded Language
  • Push-button Management
  • Engaging MindsetCommunication Skills and Strategies
  • Conversation Road Map
  • Building, Restoring, and Maintaining Healthy Relationships
  • Last Word.

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