The customer experience book how to design, measure and improve customer experience in your business
Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to usi...
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| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Harlow, United Kingdom :
Pearson Education
2016.
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| Edición: | 1st edition |
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| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009631204306719 |
