Resolving conflict : ten steps for turning negatives to positives

Resolving conflict ten steps for turning negatives to positives

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Conflict is inevitable, in everyday life and especially in today's increasingly nonhierarchical organizations-in the workplace. So what has always been a key leadership skill, conflict resolution, has become even more critical. But too often, leaders receive little formal training in conflict r...

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Detalles Bibliográficos
Otros Autores: Scharlatt, Harold, author (author), Gopal, Kaushik, contributor (contributor)
Formato: Libro electrónico
Idioma:Inglés
Publicado: [Greensboro, North Carolina] : Center for Creative Leadership 2016.
Edición:1st edition
Materias:
Conflict management.
Ver en Biblioteca Universitat Ramon Llull:https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630252806719
Tabla de Contenidos:
  • Intro
  • Contents
  • Preface
  • Introduction
  • One: TYPICAL QUESTIONS ABOUT CONFLICT
  • Two: CONFLICT IN CONTEXT
  • Three: APPROACHES TO CONFLICT
  • Four: CONFLICT ANALYSIS AND STRATEGY
  • Five: AN ILLUSTRATED WALK-THROUGH OF A CONFLICT SITUATION
  • SUGGESTED RESOURCES
  • About the Center for Creative Leadership.

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