Simply said communicating better at work and beyond
"Master the art of communication to improve outcomes in any scenario Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? Do pe...
| Otros Autores: | |
|---|---|
| Formato: | Libro electrónico |
| Idioma: | Inglés |
| Publicado: |
Hoboken, New Jersey :
Wiley
2017.
|
| Edición: | 1st edition |
| Materias: | |
| Ver en Biblioteca Universitat Ramon Llull: | https://discovery.url.edu/permalink/34CSUC_URL/1im36ta/alma991009630128106719 |
Tabla de Contenidos:
- Cover
- Title Page
- Copyright
- Contents
- Introduction: Focus on Others
- Section One Your Content
- Chapter 1 What Do You Mean by That?: Conveying a Clear Message
- Keep It Short
- Use Simple Language
- Avoid Jargon
- Focus on the Audience
- When Building Rapport
- Messages About Yourself
- Chapter 2 Once Upon a Time . . . : Telling Engaging Stories
- The Process
- So these two guys walk into a bar. . . .
- Chapter 3 A Place for Everything: Organizing Your Content
- The Informative Format
- The Persuasive Format
- The Hook
- The Recommendation
- The Benefits-Why Should They Care?
- Prove the Benefits
- Summarize
- Tell Next Steps
- Craft the Content
- Section Two Your Oral Communication Skills
- Chapter 4 Stand Up and Stand Out: Making the Most of Your Body Language
- You Talkin' to Me?
- Nuances
- Voice
- Slow Down. You Move Too Fast
- Speak Up. I Can't Hear You
- Your Tone
- Your Inflection
- Body Language
- Your Seated Posture
- Your Hands
- Your Face
- Your Stance
- Chapter 5 Are You Just "Waiting to Talk"?: Listening to Understand
- Maintain Eye Contactand Posture
- Take Notes
- Change the Norm
- Ask Probing Questions
- Ask Closed Questions or Open-Ended Questions, Depending on Your Goal
- Confirm and Clarify
- Chapter 6 See It. Save It. Say It.: Delivering from Notes and Visuals
- Embrace the Silence
- Delivering from Notes
- Create a "Spot Word" Outline
- Use "Anchor Word" Phrases
- Maintain the "Arc of Silence"
- Use the "Spot Word" Technique
- Demonstrate with Your Hands
- Delivering from Visuals
- Get Started
- Share Your Content
- Pull It All Together
- Webinars
- Your "Delivery Tool" vs. Your "Leave-Behind"
- Chapter 7 What If They Ask You Something You Don't Know?: Responding to Questions
- Listen to the Entire Question
- Gain Time to Think.
- Thinking Time Technique 1: Repeat or Rephrase the Question
- Thinking Time Technique 2: Use a "Lead-in"
- Know When to Skip the Thinking Time Technique
- Answer and Reaffirm YourMain Point
- Ask for the Next Question
- Respond to Emotion
- Acknowledge
- Relate
- Transition and Answer
- Section Three Your Written Communication Skills
- Chapter 8 Challenge Every Word: Editing for Clarity
- Get Rid of the Clutter
- Eliminate "Zero" Words
- Cut Wordy Expressions
- Avoid Confusing Constructions
- Don't Confuse "i.e." and "e.g."
- Use the Best Possible Words
- Look for Words Ending in -tion, -ment, -ance, -ing
- Look for the "to Be" Verb and Similar Weak Verbs
- Decide the True Action You Want to Convey
- Put the Actor in the Right Place in the Sentence
- The Actor Comes Before the Verb
- The Actor Comes After the Verb
- The Actor Is Absent from the Sentence
- Chapter 9 Form Follows Function: Structuring Your Documents
- Persuading
- Informing
- Chapter 10 Make It Easy: Creating Reader-Friendly Documents
- Personal Pronouns
- Write Short Sentences
- Vary Your Sentence Length
- Don't Overwhelm the Reader
- Chapter 11 Hit Send with Confidence: Writing Emails That Resonate
- Structure and Content
- Effective Subject Lines
- Hellos and Goodbyes
- The Body of Your Text
- Other Considerations
- Manage Expectations
- Set the Right Tone
- Section Four Your Interactions
- Chapter 12 It's a Dialogue, Not a Monologue: Conducting Effective Client Meetings
- Before the Meeting
- Understand Your Communication Style
- Adopt the Right Frame of Mind
- During the Meeting
- Step 1: Set the Tone
- Step 2: Confirm the Purpose of the Meeting
- Step 3: Gather Current Information
- Step 4: Discuss Your Information
- Step 5: Discuss the Benefits to Your Client
- Step 6: Establish Action Steps
- After the Meeting
- Summary.
- Chapter 13 You Can't Do It All: Delegating Successfully
- The "Who" and the "How"
- Step 1: State the Big Picture
- Step 2: Identify the Specific Assignment and Determine Expectations
- Step 3: Explain the Roles of Others
- Step 4: Explain the Reasons for Selecting This Individual, Especially the Benefits to Him or Her
- Step 5: Explain the Next Steps
- Step 6: Summarize What You Want the Person to Do
- How Does This Play Out in Light of Your Communication Style?
- Chapter 14 Do You Have a Minute?: Sharing Meaningful Feedback
- Giving Feedback
- Step 1: Raise a Specific Issue
- Step 2: Ask Permission Before You Explain
- Step 3: Give the Big Picture
- Step 4: Identify Successes and Challenges
- Step 5: Solve the Problem Collaboratively
- Step 6: Establish Clear Next Steps
- Receiving Feedback
- Chapter 15 Raise Your Glass: Giving Toasts
- Keep It Short
- Don't Go Negative
- Share a Few Stories
- Avoid Sarcasm
- Chapter 16 Pass the Mic: Handling Introductions
- Planning Your Introduction
- Shorter Is Better
- Be Original
- Try to Make It Personal
- Don't Oversell the Speaker
- Moderating a Panel Discussion
- Being Introduced
- Chapter 17 The Possibilities Are Endless: Facilitating Brainstorming Meetings
- Generate Ideas
- Step 1: Assign a Scribe
- Step 2: State the Problem Clearly
- Step 3: Number the Ideas
- Step 4: Prohibit Criticism
- Step 5: Use Wall Space
- Step 6: Limit the Session to One Hour
- Step 7: Transcribe Ideas and Distribute Quickly
- Assess Viability
- Section Five Your Leadership
- Chapter 18 Inspire and Influence: Leading Others
- Your Values
- Use Clear Language
- Your Vision
- Your Plan
- Structuring Each Message
- Your Actions
- Summary
- Chapter 19 From Invincibility to Authenticity: Showing Vulnerability
- Fear of Being Exposed
- Fear of Being Rejected
- Fear of Being Hurt.
- About Exec|Comm
- About the Author
- Acknowledgments
- Grammar Guidelines for Personal Pronouns
- Video Resources
- Index
- EULA.
